Terms of Service

1. The Services

Elevate Coaching provides web- and messaging-based personal development and career coaching programs. Our first program, Mindset in Motion, is a 7-day program that delivers small movement exercises, coaching content, and reflection questions each day (approximately 15 minutes per day) via the Site and, if you opt in, text messages. Portions of the Services use artificial intelligence to personalize questions, content, and action items based on your responses.

2. Not Professional Advice

The Services provide coaching and personal development content for informational and motivational purposes only. They are not medical, mental health, therapeutic, financial, or legal advice, and are not a substitute for care from a qualified professional. Consult a physician before beginning any exercise activity, including the movement exercises in our programs. If you experience pain or discomfort, stop and seek medical attention. You are responsible for your own decisions, actions, and results.

3. Eligibility and Accounts

You must be at least 18 years old to use the Services. When you create an account, you agree to provide accurate information and keep your login credentials secure. You are responsible for all activity under your account. Notify us promptly at support@elevatecoaching.io if you suspect unauthorized use.

4. Purchases, Payments, and Refunds

• Payment. Programs are sold for a one-time fee, stated at checkout and processed by our payment processor, Stripe. All prices are in US dollars.
• Pre-orders. Some programs may be offered for pre-order before they are available. When you pre-order, you pay at checkout and we reserve your access. The program is not available until launch. For the Mindset in Motion: 7-Day Action Reset, we expect to deliver access by August 31, 2026 (or earlier). We will email the address you provide when the program is ready so you can begin. If we cancel a pre-ordered program or do not launch it by the stated date, you may request a full refund by emailing support@elevatecoaching.io.
• 30-day satisfaction guarantee. Once you receive access to a program, try the full seven-day experience. If you complete the program and decide it wasn't valuable for you, email us within 30 days of receiving access for a full refund. Refund requests should be sent to support@elevatecoaching.io and will be issued to your original payment method. For pre-orders, the 30-day window begins when access is delivered, not on the date of purchase.
• Taxes. You are responsible for any applicable taxes not included in the listed price.

5. SMS Terms (Text Messaging Program)

These SMS Terms apply if you opt in to receive text messages from Elevate Coaching.

• Program description. Elevate Coaching sends program-related text messages — including daily exercise reminders, coaching content, reflection prompts, and account or purchase notifications — for our web- and messaging-based coaching programs, including Mindset in Motion.
• Consent. By providing your mobile phone number and opting in, you consent to receive recurring automated text messages from Elevate Coaching at the number provided. Consent is not a condition of any purchase.
• Message frequency. Message frequency varies by program. For the Mindset in Motion program, expect approximately 1–3 messages per day for the 7-day duration of the program, plus occasional marketing and account-related messages.
• Message and data rates may apply. Check with your mobile carrier for details about your plan.
• Opt out. Reply STOP to any message to cancel at any time. After you send STOP, we will send one final message confirming your opt-out, after which you will receive no further messages. Opting out of SMS does not end your program; content remains available on the Site.
• Customer care. Reply HELP to any message, or contact us at support@elevatecoaching.io for assistance.
• Carriers. Carriers are not liable for delayed or undelivered messages.
• Your mobile information will be handled as described in our Privacy Policy. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

6. Your Content

You retain ownership of the responses, reflections, and other content you submit to the Services ("Your Content"). You grant us a limited, non-exclusive license to use, store, and process Your Content solely to provide and improve the Services, including AI-powered personalization as described in our Privacy Policy. You are responsible for Your Content and agree not to submit content that is unlawful or infringes the rights of others.

7. Our Intellectual Property

The Services — including all program content, exercises, text, graphics, logos, software, and design — are owned by Elevate Coaching LLC or its licensors and are protected by intellectual property laws. We grant you a limited, personal, non-transferable, non-exclusive license to access and use the Services for your own personal, non-commercial use. You may not copy, resell, redistribute, republish, or create derivative works from our program content without our prior written permission.

8. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose; (b) share your account or program access with others; (c) scrape, reverse engineer, or interfere with the operation of the Site; (d) attempt to access other users' accounts or data; or (e) use the Services to develop a competing product. We may suspend or terminate accounts that violate these Terms.

9. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms, with a refund only as provided under Section 4. Sections that by their nature should survive termination (including Sections 6–13) will survive.

10. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any particular results will be achieved. AI-generated content may contain inaccuracies; use your own judgment.

11. Limitation of Liability

To the maximum extent permitted by law, Elevate Coaching LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us in the twelve (12) months before the claim arose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Elevate Coaching LLC and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms or misuse of the Services.

13. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights.

• Informal resolution first. Before filing a claim, you agree to contact us at support@elevatecoaching.io and attempt in good faith to resolve the dispute informally for at least 30 days.
• Binding arbitration. Any dispute arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted remotely or, if an in-person hearing is required, at a location reasonably convenient to you.
• Class action waiver. You and Elevate Coaching agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
• Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.
• Opt-out. You may opt out of this arbitration agreement by emailing support@elevatecoaching.io within 30 days of first accepting these Terms, stating your name and intent to opt out.

14. Governing Law

These Terms are governed by the laws of the United States and the state in which Elevate Coaching LLC is organized, without regard to conflict-of-law principles.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you by email or a notice on the Site. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Miscellaneous

These Terms, together with the Privacy Policy, are the entire agreement between you and Elevate Coaching LLC regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact

Elevate Coaching LLC

Email: support@elevatecoaching.io